Traffic Specialist/Team Lead – Shipping – Red Wing, Minnesota

Today we recognize Tracy Koplin for her role as a Traffic Specialist/Team Lead in the Shipping Department at our Red Wing, Minnesota, facility.

Throughout her 21 years with the company, Tracy has held roles in Reception, Customer Service, Tracking, and Order Entry. In her current position, Tracy oversees trucks, reports for the production floor, orders awaiting shipping, all emails pertaining to the Shipping Department, and scheduling shipping personnel. She also serves as the liaison for other Koozie Group sites, vendors/distributors, the trucking companies, customer service, and the production floor. One current aspect of Tracy’s job that she is excited about is the changes being made to improve shipping processes for internal and external customers.

For Tracy, the best part of working at Koozie Group is the people.

“I love that we are making people smile at an event or award ceremony,” she said. “I take a lot of pride in my work, what I do, and what I accomplish on a daily basis.”

As for which People Power Tracy is most passionate about, she chose Customer Obsession.

“The customers are what keep us working,” she said. “Create a better customer experience and they will keep coming back order after order. We will build the business and the brand with the customers.”

In her spare time, Tracy enjoys a variety of outdoor activities, including bonfires, fishing, ATV rides, and riding horses. As it turns out, Tracy’s world has revolved around horses for a long time as she has been showing them for most of her life.

On a personal note, Tracy has been married for 30 years, and has a wonderful son who graduates this year with a degree in Mechanical Engineering.

“My heart is full,” Tracy said.

Thank you, Tracy, for 21 years of service and for keeping the Shipping Department in Red Wing running smoothly!

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