What to Expect Starting January 1, 2024
The start of the new year is an optimistic time, holding the promise of new beginnings and limitless possibilities for growth and change. At Koozie Group and IMAGEN Brands, we are excited to ring in 2024 as it marks the start of the transition for us into one company. (Missed the big news? Read about it HERE!) So, after the champagne has run out and the party hats and noisemakers have been put away, you can expect the best of both worlds when it comes to service, lead times, product assortment, order management (including our popular Koozie Group Tracker™), and commitment to sustainability.
Here’s what’s on tap for the start of 2024:
Increased Sales and Service Support
- Customer Service Hours: Our combined customer service team will be available 7:30 a.m. to 8:00 p.m. Eastern time.
- Chat: Look for chat to go live on our Koozie Group® website early in the new year. The chat feature will remain on the IMAGEN Brands™ website until March.
Website Experience
- No changes to existing Koozie Group® products and processes.
- The IMAGEN Brands™ website will still be live.
- IMAGEN Brands™ products will also appear on kooziegroup.com and be identified with a banner at the top of the page and an attribute on the product page. You’ll be able to see pricing, lead times, and inventory, as well as have the ability to calculate freight. By the end of Q1 2024, all website functionality for these items will be live on kooziegroup.com. (See below for how to order these products until then.)
- The IMAGEN Brands™ website will stay active through Q1. After that, it will be redirected to kooziegroup.com.
Placing Orders
- Koozie Group® Products: There will be no changes to the way orders can be placed for Koozie Group® products. As always, the fastest way – and the method that always gets you the best price – is ordering online once you’ve logged in to your account.
- IMAGEN Brands™ Products
The process for IMAGEN Brands™ products remains unchanged through March – continue to send orders to orders@imagenbrands.com.
Expanded Product Range
Starting January 1, shop our combined portfolio of over 2,700 items from over 30 brands you love across 10+ categories.
Categories:
- Writing Instruments
- Drinkware
- Housewares
- Calendars
- Bags
- Plush
- Office & Meeting
- Outdoor & Leisure
- Umbrellas
- Technology
- Awards & Recognition
- Health, Wellness & Safety
- Tools & Flashlights
- Golf
Brands: Our combined portfolio will include powerhouse names such as Koozie®, Souvenir ®, Triumph® Calendars, KAPSTON®, Atchison®, The Viking Collection®, Paws N Claws®, Chelsea Teddy Bear™, alongside iconic retail-brand partners BIC®, Coleman®, Shed Rain™, SCX Design™, GCI Outdoor®, ORCA™ – just to name a few.
Pricing
- If you were a customer who did business with both companies in the past, we have combined your total spend to get you the best pricing in 2024.
- We’re making our extra charges and run charges consistent by category, where possible, across both companies’ products. Any changes will be reflected on both websites starting January 1.
Free Services
We want it to be easy to do business with us, so the following services will be free across both companies at the start of 2024!
- 24-Hour Service
- Rush Service
- Copy Changes
- Set-Ups on Repeat Orders
- Color Assortments
- Spec Samples
- Random Samples – up to $10
- Set-Ups on 2+ Colors for most items
- Exact Quantities
- Virtuals
- Custom Flyers
- Storage on Calendar Orders
- Calendar Custom Virtual Ideas & Sales Tools
- Corporate Program Solutions
Options for Quick Production Times
- 24-Hour Service: Did we mention that we’ve made our 24-Hour Service FREE, saving you $60(G)? There are currently 475+ items eligible for this service, and we’re working to add more. (The same program requirements still apply.)
- Standard 2-Day Production Times: We’ve moved some of our favorite products to 2-day standard production times. Look for more coming soon!
Standard Freight Carrier
FedEx will remain our standard carrier, and IMAGEN Brands will transition from UPS to FedEx on January 1. Third-party options, as always, are available across all locations.
Our resolution for 2024 is to deliver impactful products and best-in-class service to our distributor partners. Stay tuned as the year unfolds for updates on the changes ahead.