At Koozie Group, we’re always working to improve your experience, making it faster and easier to get the answers and support you need. That’s why we’re thrilled to announce three new technology enhancements that are transforming how you connect with us. Whether you prefer chatting on our website, sending a quick text, or interacting with our intelligent AI assistant, Kai, we’ve got you covered.
Chat with Us – No Log-in Required!
The chat feature on our website just got a major upgrade.
What’s New:
- No Log-in Needed: You no longer need to be logged in to the website to chat with us. Simply enter the email associated with your account, receive a One-Time Password (OTP), and you’re in!
- Fast Answers: Get quick help with product information, pricing, and order status.
- AI-Powered Chat: When asking about order status, you’ll now be greeted by Kai, our Koozie Group® AI Assistant. More on that below.
If we don’t recognize your email address, we’ll prompt you to give our Customer Service team a call to get set up.
Text Us for On-the-Go Ease
Prefer texting? We’ve got you covered!
How It Works:
- Text us at (844) 256-6943. If your phone number is already associated with a contact in our system, you’ll be routed to Kai or a live agent, depending on your request. If your number isn’t found, you’ll be directed to contact our Customer Service team.
- Our customer service team is available Monday through Friday from 7:30 AM to 8:00 PM ET to help with inventory, product info, pricing, and more.
- Seamless Sessions: Conversations are saved under your contact for future reference.
Keep in mind: custom orders, escalations, and emoji responses aren’t supported via text. But for order status, product info, pricing inquiries, inventory quantities, freight quotes, invoice requests, and standard rush requests, it’s your new go-to channel.
Meet Kai: The Koozie Group® AI Assistant
Whether you’re using chat or text, Kai is ready to assist you 24/7 with fast, accurate order information.
Kai can help you with:
- Order Status (e.g., Entered, In Production, Shipped)
- Item Number and Quantity
- Scheduled Ship Date
- Shipping Method and Address
- Koozie Group Tracker™ Link (always included!)
Kai is the first point of contact for order status inquiries and is designed to save you time. If you ever prefer a human touch, just say so! Kai will immediately connect you to a live agent in the chat or text thread (Monday through Friday from 7:30 AM to 8:00 PM ET).
Your Time Matters
These services are part of our ongoing commitment to making it easier to do business with us. Whether you’re chatting from your desk, texting on the go, or checking in on an order at midnight, we’re here for you!
Give these features a try and let us know what you think. Your feedback helps us keep innovating to serve you better.