It’s still business as usual as we work to merge Koozie Group and IMAGEN Brands into one assortment under the Koozie Group® name starting January 1, 2024. We’re excited to update you on our progress and to preview some of the benefits you can expect to see in the coming weeks.
Need it fast? We have options!
We want it to be easy to do business with us, so we’ve already implemented these changes.
- FREE 24-Hour Service
We’ve made our 24-Hour Service FREE, saving you $60(G)! There are currently 450+ items eligible for this service, and we’re working to add more. (The same program requirements still apply.) - Standard 2-Day Production Times
We’ve moved some of our favorite products to 2-day standard production times. Look for more coming soon!
Benefits on Their Way
Increased Sales and Service Support: You can expect faster response times and one-call resolution when you need assistance.
Streamlined Order Management: Our award-winning Koozie Group Tracker™ makes managing your orders even easier. This is your one-stop location for real-time order details and status – all right at your fingertips. Plus, you can use our online proofing and clarifications processes to keep your order moving. Rest assured that we work hard to keep your data safe with user-friendly secure links in any order-related emails we send you.
White Glove Concierge Service: For orders over $10,000, you’ll enjoy combined White Glove Concierge Service, with a dedicated team member assigned to your job from start to finish.
Expanded Product Range: Our extended portfolio will focus on our top proprietary brands and our retail brand partners. You’ll be able to shop our 10+ categories and 30+ brands all from one spot. Be on the lookout for more full-color options along with additions to our sustainable, exclusive, and USA-made product lineups.
Enhanced Website Experience: Order online in less than 60 seconds and save money by always getting the best price! We’ll be adding online chat support to make it even more convenient to do business with us.
Additional FREE Services: We’re not stopping with FREE 24-hour service! Come the new year, we’ll be launching even more free services to make working with us a breeze.
For now, there’s nothing to do – except maybe take advantage of FREE 24-Hour Service! Our teams will reach out about any changes that affect you specifically prior to January 1, 2024. If you like to plan ahead, check out the timeline of upcoming changes; otherwise, enjoy the anticipation of the start of the new year when you can expect the best of both worlds when it comes to service, lead times, product assortment, order management (including our popular Koozie Group Tracker™), and commitment to sustainability.
