Courtney Andrews, Customer Support – Clearwater, FL

This week we honor Courtney for stepping up to find positive solutions for our customers! She is a shining star at BIC Graphic NA, and her colleagues are grateful for her skills and dedication to putting our customers first.

Courtney joined BIC Graphic NA just over a year ago and works as an Email Representative, tackling any and all questions that come in from our Distributors. She has also been tasked with making sure our product data is correct to help make a seamless transition to the new website. She is appreciative of all her team members, especially Aubrey Cacioppo, who have shared ideas and come together to provide customers with the most up-to-date and accurate information as possible.

Courtney is a BIC Graphic NA Hero for demonstrating the Customer Obsession People Power, recently helping a distributor by assessing their concerns and getting to the bottom of their frustration to help with the order.

On her days off, Courtney spends time with her husband, kids and their new puppy – hanging out and relaxing. They are also awaiting the newest addition to their family, their baby boy Atlas.

Thank you, Courtney, for going above and beyond to provide a great customer experience!

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