Inside Sales Account Manager, Clearwater
Today we honor Lessia as a Koozie Group® Hero because after 36 years with the company, the knowledge she has is priceless! On the rare occasion she doesn’t know something, she never hesitates to ask and always goes above and beyond for her customers, team and the company. She is a true team player who always gives 100% no matter what challenge comes her way.
Lessia started with Koozie Group (previously BIC Graphic & Norwood) 36 years ago in East Peoria, Illinois. She worked the 2nd shift in manufacturing, laminating name badges and luggage tags. Over the years she has also worked in the sample department, art department, customer service and all sales departments. She is currently part of the awesome Inside Sales Team and loves it!
One of Lessia’s favorite parts of working at Koozie Group is that no two days are the same and after all her time with the company she still learns something new almost every day. She also enjoys making welcome calls to new account set ups with Koozie Group. “I love the distributors that are new to the promotional products industry because they are so eager to learn. Koozie Group has so much to offer customers that it is an easy sell as to why they should do business with us”, she says.
As an Inside Sales Representative, Lessia makes inbound and out bound sales calls to distributors in Illinois, Tennessee and North Carolina, as well as any new accounts that are set up throughout the year in her assigned territory. A typical day for Lessia consists of calls, following up on emails with product suggestions and quote requests. She finds the best part about working in sales is that every call and email is different so it’s never boring. Lessia is constantly pushing herself to grow the business for her customers and Koozie Group because if a distributor gets the sale from a Koozie Group item then it is a win, win for everyone!
When it comes to People Powers, Lessia is most passionate about Customer Obsession. “Without customer obsession there is no passion, and without passion there is really no reason to do a job”, says Lessia. “Our customers are paying our paychecks and they have so many suppliers to work with in our industry we are lucky each time they come to Koozie Group to sell or present our product to their customers.”
Lessia’s favorite Koozie Group product is the #45081 Koozie® Collapsible Can Kooler because she uses it every day at her desk, but she says it’s hard to pick just one great item! In her spare time she loves spending time with her family and friends, and watching Hallmark movies because they always have a good ending.
She also enjoys taking cruises and her absolute favorite place to visit is Alaska – but only in the summer months! A fun fact about Lessia: She was interviewed by Colin Powell at the ASI Orlando Show when she worked for Norwood, and she says it was an awesome experience just to meet him!
Thank you, Lessia for being such a valuable member of the Koozie Group Team, and congratulations on your 36 year anniversary!
One thought on “Koozie Group® Hero: Lessia Groce”
Congrats Lessia! You’ve always been a great partner.