At Koozie Group, we’re always looking for ways to make it as simple as possible for you to partner with us. That’s why we’ve been hard at work laying the foundation and hammering out the details that will help us build a better experience for you.
In fact, the functionality and resources available on our website, kooziegroup.com, alone are practically endless. They allow you to check inventory, save items in a wish list, view all current promotions, and much more.
But that’s not all! Because we want to make things as easy as possible for you, we’ve rolled up our sleeves and got to work compiling some helpful tools and tips. Read on to find out more about the blueprint we’ve created to make your customer experience even better.
Check Out Our Toolbox
We’ve been putting many tools in place to make things easier for our customers and created an ideal Purchase Order that includes a checklist to help make sure you aren’t missing any information. Just note that you must be logged into the Koozie Group website to access this.
- Integrated systems are now used across Customer Care, Marketing, and Sales teams. This allows for complete visibility across every customer interaction so we can faster serve you.
- Improved Communication About Out-Of-Stock Items – We now communicate earlier and more proactively about potential delays when the items you ordered are out of stock.
- Upload Proof Changes Online – Review proofs online and approve, provide feedback, or upload art on the same screen.
- White Glove Service for Large Orders – We’ll assign one of our team members to your orders of $20,000 or more. This person will be your contact and keep an eye on your order until your customer receives it.
- Improved Clarification Process – We send a max of two clarifications. After that, we’ll give you a call.
DIY Helpful Hints
We know you’re facing concrete deadlines. That’s why we offer the following easy self-service tools at kooziegroup.com to save you time!
- The Koozie Group Order Tracker gives you a real-time snapshot of your order status online, including tracking numbers. Click the link in your order acknowledgement email or call our automated system at 1-800-787-2224.
- Create your own virtuals at kooziegroup.com 24/7.
- Search based on lead time to find products whose standard lead time is less than or equal to the number of days entered.
- We use PromoStandards! This means you can quickly and easily exchange data with Koozie Group to minimize errors and save time. Interested? Visit promostandards.org to learn more.
- Use the Payment Center to take care of everything payment-related in one place, including every type of receipt you owe, past-due payments, credits, and prepay options.
- Look for the “We’ve Got Stock!” icon at kooziegroup.com to find products with high inventory.
- Find all our flyers and digital catalogs in one easy place.
Ready to Build Your Next Order?
At kooziegroup.com, you can save even more time and avoid the PO altogether! Ordering online is simple and quick. You can even get EQP pricing on your next order using coupon code BUILD22. Canadian customers should use the code ZBUILD22. (Expires Dec. 31, 2022. Valid online for online orders. One-time use only.)
So what are you waiting for? Visit kooziegroup.com now to start building your next order with us today!
